Delivery policy

Subject to availability and receipt of payment, orders will be processed within 2 days and dispatch confirmed by way of a waybill/tracking number emailed to the client. Goods will be dispatched via courier or shipping service, depending on the volume and weight of the order. Upon arrival of the order in the recipient’s country, the shipping company will contact the recipient to notify them of arrival of their order in their country, and to inform them of any local sales taxes and disbursement fees payable. The recipient then has 7 days to make payment to the shipper, otherwise the order may become subject to storage charges, which will be for the recipient’s account. Should the recipient be unable to make payment to the courier, then the order will be returned to Zawadi, and the recipient forfeits their right to a refund. Zawadi is unable to give advice on any international duties or taxes. Prices shown do not include any duties or taxes. Zawadi is not liable for costs that may be charged by local customs and duties offices in your country, nor any disbursement fees that may be charged by the shipper delivering your order. Zawadi is unable to deliver to Post Boxes.

The provision of goods by Zawadi is subject to availability. We endeavour to have all displayed items in stock at all times, however due to circumstances sometimes beyond our control, there may be a short delay in updating the stock levels on our website. Should an item you have ordered not be in stock, you will be immediately contacted by our online team. Items which are not in stock may soon become available again, however if you do not wish to wait, we will offer you a choice of another product or a full refund.

In the unlikely event of our customers receiving a damaged or incorrect item, once verified, we will replace any such items providing:

• We are notified in writing within 48 hours of receipt of goods.
• The goods are still in their original packaging.
• The customer sends us clear photographs of the damaged/incorrect item.
• The goods are immediately made available for our sales agent or nominated courier to collect. Zawadi will then replace the item free of charge, providing stock is available, or if not, then pass a credit or refund. Postage or courier costs will be covered by Zawadi. Cancellation of orders by the buyer will attract a 10% administration fee, providing the order is still within South Africa. Once an international order has left South Africa, it unfortunately cannot be cancelled anymore.

Should the package / crate be opened up by the customer’s local Government Customs Department for inspection and not repacked correctly, Zawadi is not responsible for any damage caused to the item, as a result. FedEx is not responsible either, as the parcel is no longer in their control. FedEx will verify if the package has been stopped and inspected by the Customs Department.

Customer privacy policy

Zawadi shall take all reasonable steps to protect the personal information of users. The private information required for executing the orders placed through www.zawadi.co.za, namely our customer’s personal information, delivery address and telephone numbers, will be kept in the strictest confidence by us and will not be sold or made known to third parties. Only the necessary information, such as the delivery address and contact phone number, will be made known to third parties delivering the product.

Our full privacy policy can be viewed at:  https://zawadi.co.za/privacy-policy/

For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

What personal data we collect and why we collect it

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. Your details are not passed on to any third parties.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string, to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/

After approval of your comment, your profile picture is visible to the public in the context of your comment.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website. Although this website only looks to include quality, safe and relevant external links, users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.